Cancellation Policy

1. Cancellation Prior to Dispatch

If you change your mind or placed an order in error, you can request an immediate cancellation by contacting us via telephone at +91 8859452713 or emailing contact@dishamail.site with your Order ID.

Orders cancelled before courier pickup receive a 100% full refund (including any delivery charges and taxes paid), processed on the same business day.

2. Cancellation While in Transit

If your package has already been handed to the courier and an AWB tracking code has been issued:

• You may decline delivery when the delivery courier attempts doorstep handover by simply stating "Order Cancelled".
• Once the parcel returns to our hub and passes exterior safety verification, your refund will be credited back via your original payment mode, less standard courier transit expenses.

3. Cancelling PC Repair Bookings

We respect our clients' scheduling needs:

• Doorstep & In-Store Appointments: You may reschedule or cancel any scheduled service appointment at no fee up to 2 hours prior to the booked time slot.
• To cancel, call our dispatch desk at +91 8859452713.

4. Cancellations Initiated by DishaMail

In rare situations, DishaMail reserves the right to cancel an order under the following conditions:

• Product stock exhaustion due to simultaneous checkout bursts before inventory counters update.
• Delivery address falls within an unserviceable PIN code not reachable by any of our courier partners.
• Incomplete, fraudulent, or unverifiable payment transactions flagged by our secure payment gateway.

In every such instance, the customer is immediately notified and issued an automatic 100% refund.