Refund Policy

1. Refund Initiation & Verification

Once your returned item arrives at our inspection facility in Noorpur, Uttar Pradesh, our certified hardware technicians inspect the item within 24 to 48 hours.

Upon verification that the product meets our return conditions (sealed condition, serial number match, or confirmed manufacturing defect), your refund is immediately approved and scheduled for automated payout.

2. Refund Timelines by Payment Method

Payment Mode	Refund Method	Estimated Settlement Time
Paytm Wallet	Direct Wallet Credit	Instant to 24 Hours
UPI (Google Pay, PhonePe, Paytm UPI, BHIM)	Bank Account via UPI VPA	24 to 48 Hours
Credit Card / Debit Card	Reversal to Card Account	3 to 7 Business Days
Net Banking (NEFT/IMPS)	Bank Account Reversal	3 to 5 Business Days
Cash on Delivery (COD)	NEFT / UPI Bank Transfer	2 to 4 Business Days after receiving bank details

3. Order Cancellation Refunds

If you cancel an order prior to warehouse dispatch, a full 100% refund (including applicable taxes and shipping charges) is triggered instantly on the same business day.

4. Partial Refunds & Restocking Terms

Full refunds are issued for all approved returns. A partial refund may apply only if:

• Original manufacturer seals or outer boxes have been damaged, missing, or compromised by customer mishandling.
• Bundled gifts, promotion accessories, or cables are not returned with the primary unit.

5. Late or Missing Refunds

If you have not received your settlement within the indicated timeframe:

1. Check your bank account statement or payment transaction history using the Refund Transaction ID provided in your refund confirmation email.
2. Contact your bank or card issuer, as processing times can vary based on bank clearance holidays.
3. If you have completed these steps and still require assistance, email our finance team at contact@dishamail.site referencing your Order ID.