Privacy Policy

1. Information We Collect

When you browse, shop, or book repairs on DishaMail, we collect relevant information necessary to facilitate your orders:

• Customer Contact Data: Name, shipping address, email address, telephone / WhatsApp contact numbers, and postal PIN code.
• Transaction Records: Order identification, items purchased, invoice totals, discount voucher redemptions, and order timestamps.
• Repair Diagnostics: Hardware brand, laptop model number, reported faults, and preferred service schedule.
• Technical Data: Anonymized browser version, device category, IP address, and cookie identifiers for session management.

2. Payment Information & 256-Bit SSL Security

All online financial payments are routed through RBI-authorized payment aggregators and secure payment gateways.

3. How We Utilize Your Information

Your details are utilized strictly for legitimate commerce and customer service operations:

• Processing, packing, and dispatching hardware orders to your delivery address.
• Dispatching dispatch notifications, shipment tracking numbers, and delivery updates via SMS, WhatsApp, or email.
• Scheduling on-site repair appointments and technician dispatches.
• Processing authorized returns, warranty claims, and financial refunds.
• Preventing fraudulent orders and maintaining platform security.

4. Third-Party Disclosures

We share necessary delivery information exclusively with verified logistics partners (such as BlueDart, Delhivery, DTDC, and India Post) strictly to achieve physical delivery of parcels.

5. Cookies & Local Storage Usage

Our website utilizes browser localStorage and sessionStorage exclusively for shopping cart continuity, wishlist preservation, and active checkout summaries. You can clear your browser storage at any time via your browser settings.

6. User Rights & Grievance Officer

Under Indian information technology guidelines, you hold the right to review, update, or request deletion of your stored records. For any privacy queries or concerns, contact our Grievance Officer: